Job Description

Ecommerce Account Manager (AM)

This is a complex, fast-paced and rewarding position. AM will be working with an industry-leading, full-service agency with a focus on Amazon, Walmart.com, Sams.com, and Target.com. This will require the ability to manage multiple tasks and work with various parties involved in a complex and rapidly changing environment while maintaining outstanding relationships with our clients.

The AM has a business owner mindset and is responsible for driving success for his/her clients. This includes managing project schedules and deliverables, working with clients to build successful go-to-market strategies, executing platform specific strategies and working with internal teams to ensure our services consistently exceed client expectations.

Location: Powder Springs GA is preferred, however we are open to remote for the right candidate.

AM Essential Job Duties and Responsibilities

· Be the client’s Ecommerce business manager: Communication with clients is key!

· Oversee client onboarding process

· Develop and execute growth-focused business plans with clients, to include strategy, marketing, content, and inventory issues

· Proactively identify client needs and issues, identify solutions working collaboratively with our other team members and see them through to completion

· Possess a clear understanding and command of client metrics related to growth, sales, inventory, brand content, marketing, and ROI

· Coach and educate clients on key business drivers and inputs

· Be an excellent manager of projects and deliverables

· Develop/Execute monthly, quarterly and annual Sales and Marketing updates to client

· Communicate weekly with clients to understand business needs, priorities, project status and sales updates.

· Provide “Best in Class” Ecommerce advisory and education

· Execute analysis to make recommendations and client deliverables

· Develop and provide monthly commissions reports to internal finance team

· Work closely with Philippines team for catalogue management

Example Weekly Activities

· Written progress summary of weekly/monthly business development initiatives

· Regular meetings and calls with Clients and Sales Leaders, communicating performance metrics, opportunities for business improvement, needs, concerns and ensuring projects are on time and identifying risks

· Monthly update to Ubiquity team of opportunities, challenges, etc. – updates to include strategic emphases by customer/channel

· Additional responsibilities may include policy recommendations, order recommendations or forecast recommendations

Specific Responsibilities Include:

Client Management

· Goal Setting

· Realtime understanding of client goals and objectives

· Strategic alignment of client capabilities and buyer needs

· Co-develop quarterly and annual plans to ensure client sales and profit targets are achieved

· Formulate quarterly sales development strategies to increase account market share

· Work with the retail media team to ensure development and implementation of customer category strategy, key timelines, and activity requirements

· Clear understanding of retail media strategy, activities, and actual execution/results

· Achieve (or exceed) all key sales measures in the annual plan

· Review and analyze daily sales results

· Compare actual v. projected / plan results and participate in budget process

· Overall Continuous Improvement, identifying opportunities for efficiency and profitability and overall improvement in the management of the categories

Account Administration

· Ensure all expenses are documented and invoiced timely

· Responsible for ensuring expectations are clear on invoice process and calculations

· Ensure Contracts are updated and current

· Understand client payment terms with Customer along with any deductions & claims

· Ensure the creation and maintenance of client briefs

Essential Skills and Qualifications

· Excellent oral and written communication skills, analytical capabilities. and attention to detail

· A strong client service mindset

· Ability to multitask, prioritize and manage many ongoing projects at once

· Excellent organizational skills

· Self-motivated, Team player taking initiative in a challenging, fast-paced environment

· Ability to assume responsibility and work independently with little or no supervision

· Excellent communications skills

· Strong organizational and prioritization skills

· Ability to self-motivate and work in a fast-changing business environment

· Willingness to roll up sleeves and dive into the details; a “can-do” attitude

Desired Skills and Qualifications

· 3+ years’ experience in:

· Amazon Account Management (Vendor Central and Seller Central) experience, or experience managing an Amazon business for a vendor is strongly preferred

· Client or Account Management Experience

· Digital Marketing / Advertising

· Experience with Excel, Word, PowerPoint, Outlook required; experience with Helium 10, SmartScout, Intentwise, Skai, Teikametrics, Amazon Seller and Vendor Central (3P and 1P), Walmart Seller Central, and SEO a plus

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