Job Description

The Assistant General Manager is responsible in assisting the General Manager with the duties for over-seeing the management of multiple The UPS Store locations. He or she will manage staff training and schedules, keeping all centers open and compliant, and ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and provide weekly and monthly reports to the franchise owner. 

The ideal candidate has a post high school education (college coursework or a degree), two years of retail store operations experience, strong supervisory/managerial/leadership skills, excellent computer/internet/software knowledge, the physical ability to perform this job (lifting, bending, etc.), and knows how to “listen and lead.” He or she must have a dynamic personality and must be able to motivate a team to optimize performance.

RESPONSIBILITIES

• Supervise, motivate and develop Associates, focusing on excellent customer service, operational excellence and team building.
• Perform print production projects using common software applications. (e.g., Microsoft Word, Excel, Publisher, Adobe Photoshop, Acrobat, Illustrator)
• Ensure compliance in the areas of Operational Standards and Requirements and Operational Excellence Results, as required in Quarterly Compliance audits.
• Monitors, evaluates and maximizes customer service delivery and customer satisfaction
• Develops and implements the store marketing program
• Manages inventory
• Oversees Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

QUALIFICATIONS

• Advanced education degree, coursework, or tech school desired
• Previous store management experience required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Bona fide management/leadership skills
• Drivers license and own transportation to move between locations

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