Customer Service / Collections Representative - MUST HAVE CALL CENTER EXPERIENCE! Whiteville, NC 28472 | On-siteREQUIRED QUALIFICATIONS • 2+ years of customer service experience • Call center experience • Strong communication, decision-making, and time management skills • Proficiency in Microsoft applications and ability to collaborate in a team environmentPREFERRED SKILLS • Experience in debt recovery or financial services • Knowledge of FDCPA and compliance protocols COMPENSATION & SCHEDULE$15/hr; increases to $22/hr upon permanent hireSchedule: Shifts vary between 7AM–9PM with two days off weeklyUp to 2 Saturdays/month & 1 Sunday/quarter requiredMandatory overtime at month-endTemporary-to-Hire, W2Start Date: July 2025Job ID: 151227ROLE IMPACT This role ensures timely and professional recovery of delinquent accounts, directly supporting the client’s financial health. Success is defined by meeting or exceeding collection metrics, maintaining compliance, and providing excellent customer service to resolve overdue balances efficiently.KEY RESPONSIBILITIES • Collect delinquent accounts in accordance with standardized procedures • Meet or exceed performance goals for call volume, contact rate, and promises kept • Negotiate payment arrangements aligned with customers’ ability and willingness to pay • Accurately document all interactions and follow-ups in the system • Escalate problematic accounts to supervisor for further action when neededCORE TOOLS & SYSTEMS • Microsoft Office Suite (Word, Excel, Outlook) • Standardized collections platforms and CRM systems#ARLINGTON123LEGAL NOTICE By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: 151239
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