Job Description
- Join a digitally driven financial leader with over $50 billion in assets and a legacy of innovation since 1864.
- Be part of a company recognized for its award-winning digital banking solutions and strong community partnerships , including with the Pittsburgh Penguins .
- Thrive in a culture that values career growth, teamwork, and cutting-edge technology in financial services.
- Make an impact at a top regional bank known for its stability, community focus, and forward-thinking leadership
If this sounds interesting, let's talk!
Job Type : Full Time
Location : Hermitage, Pennsylvania
Pay : Great Pay
Job Description
What you will be doing:
- Develop and maintain visual dashboards in Power BI and Excel for daily reporting in Contact Center Management.
- Compile data from daily reports and update visual reports in a timely manner.
- Review data and analytics to produce performance reporting for the Contact Center team and executive leadership.
- Study trends and analyze data to drive improvements and efficiencies.
- Assist in developing reporting that drives monitoring and operational efficiency.
- Maintain daily reporting from the Mitel phone system and other digital applications, providing an overview of key performance metrics and key risk indicators to leadership.
- Assist in developing digitized reporting using Power BI to compile data derived from Contact Center and digital applications.
- Maintain data accuracy and integrity during data manipulation and merging steps.
- Assist management with maintaining existing procedures related to daily reporting and produce new procedures under guidance.
- Troubleshoot issues related to the digital support systems utilized in the Contact Center.
- Work closely with IT and/or external vendors to resolve issues.
- Serve as a back-up liaison between Information Technology, vendors, project management, and Contact Center leadership.
- Assist in testing digital system upgrades, patches, changes, and system maintenance.
- Create, edit, delete, and monitor user account permissions for various Contact Center digital systems.
- Perform other related duties and projects as assigned.
- Engage in risk management by understanding, reporting, responding to, managing, and monitoring risks encountered daily.
- Adhere to regulatory laws and guidelines as part of compliance with F.N.B. Corporation’s risk management program.
Experience you will need:
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Excellent organizational, analytical, and interpersonal skills.
- Ability to work and multi-task in a fast-paced environment.
- Detail-oriented.
- Intermediate level in MS PowerPoint, MS Word, MS Excel, and Power BI.
- Contact Center reporting experience required.
- Banking Contact Center reporting work experience preferred.
Our client asked me to submit 3 great people within the next few days. We work directly with the hiring manager and can arrange interviews within a few days
#INDEH123
Job Tags
Full time, Work experience placement,