Job Description

Join us as we deploy our Tesla-like online vehicle checkout across the entire vehicle industry Ekho's lightning-fast vehicle checkout platform has already generated tens of millions in revenue for over 20 leading vehicle brands that depend on our technology to power their online sales channel. We work with publicly traded brands generating billions in global GMV annually, fast-growing new entrants backed by hundreds of millions in funding, and a broad network of dealerships. We've raised $17.5M to date from the likes of YCombinator, the Tesla alumni fund, Activant Capital, and notable banks and vehicle brands. Role Overview: We are seeking a highly motivated Customer Experience Specialist to join our operations team in New York City. This role is crucial for managing customer interactions and ensuring the seamless processing of vehicle sales, including titling, registration, insurance, and financing. You will be instrumental in providing top-notch customer support and streamlining our internal workflows to enhance our operational efficiency. Key Responsibilities: Provide exceptional customer support, addressing and resolving queries regarding vehicle purchases, documentation, and other related issues. Assist customers through the complete lifecycle of an online vehicle purchase, including titling, registration, insurance, and financing. Work closely with our engineering teams to troubleshoot and improve the customer purchase process. Collaborate with sales and operations teams to ensure a smooth transaction experience for every customer. Contribute to the continuous improvement of our operational processes and customer service strategies. Qualifications: Excellent communication and interpersonal skills, with the ability to handle customer inquiries professionally. Detail-oriented with strong organizational and multitasking abilities. Hustler mentality, thriving in a fast-paced startup environment. Must be based in or willing to relocate to New York City. Preferred Qualifications : Prior experience with customer support platforms. Comfortable using internal tooling platforms to enable operational execution Proven experience in vehicle dealership operations, especially in titling, financing & insurance (F&I), sales, or similar roles. Company Benefits ~ Competitive compensation ~ Health, dental ~401k ~ Free lunch and dinners ~ Annual team offsite

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