Customer Service Associate (REMOTE) Job at The MCS Group, Inc., Philadelphia, PA

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  • The MCS Group, Inc.
  • Philadelphia, PA

Job Description

Job Description

Job Description

SUMMARY

The primary role of this position is to follow up in a timely manner with record providers to secure copies of records in response to our written requests.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Review call sheet on daily basis from Team Leader
  • Make phone calls to each provider to confirm our written request was received
  • Update the MCS diary system with the contents of the call so our clients can read the progress of their assignments in status message, in accordance with company timeline protocol
  • Diary the next call for proper follow up activities
  • Assign the proper codes for status messages to client
  • Determine if a copy fee is required and arrange the preparation of the check
  • Inform Request Processing of any address changes to providers or clients
  • Keep Client Specialist informed of difficult Providers
  • Prepare excel spreadsheets as required by Providers

PERFORMANCE METRICS

Non-Hospital Location Caller

  • Upon completion of sixty-day probationary period, an average of 60 requests will be updated daily or 300 per week
  • Six months of employment 325 assignment updates per week
  • Eleven months of employment 350 per week
  • Sixteen months 350 per week
  • Twenty-three months 400 per week

Hospital Location Caller

  • Upon completion of sixty-day probationary period, an average of 65 requests will be updated daily or 350 per week
  • Six months of employment, 400 assignment updates per week
  • Eleven months of employment, 425 per week
  • Sixteen months, 450 per week

QUALIFICATIONS

  • Excellent oral and written communication skills; strong interpersonal skills
  • Strong client focus: ability to interact with customers at all levels
  • Strong analytical and problem-solving skills; high-level of attention to detail
  • Ability to multi-task effectively and maintain organization and composure under high pressure
  • Strong knowledge of Microsoft Office (Excel, Word)
  • Capable of making timely, independent decisions
  • Ability to work to deadlines and prioritize work
  • Ability to work independently and as part of a team

EDUCATION REQUIREMENTS

Associate degree is preferred, but at minimum a High School Diploma or equivalent education and 1-2 years of related work experience

SUPERVISORY RESPONSIBILITIES

None

PHYSICAL DEMANDS

Must be able to sit for prolonged periods in a 7 1/2 hour to eight-hour day. Excessive use of phone, computer keyboard and monitor

WORK ENVIRONMENT

Must be able to work with Management to ensure MCS standards

Pay rate, starting at $15-$16 an hour

Job Tags

Remote job, Work experience placement, Work at office,

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