Job Description

Benefits:

Life Insurance

IRA Matching

Dental insurance

Health insurance

Paid time off

Job description

· Provide excellent and timely customer service, and proactively inform clients of the status of shipments.

· Adhere to any CBP CFR 19 Regulations.

· Work with other Internal departments to ensure our customers’ needs are met on deliveries and warehousing.

· Work with sales staff to ensure we generate new business and ensure customer satisfaction.

· Respond promptly to emails.

· Enter data into the correct program accurately and efficiently.

· Verify data entered is correct before transmitting.

· Strong emphasis on teamwork and professional/respectful communications with teammates and customers.

Qualifications

· 2+ years of Customs Brokerage Experience

· Currently hold an active license as a CBP Broker

· Knowledge and understanding of and experience with CFR 19 US Customs Regulations and the USHTS processes including the following:

o Proper Classification

o Exam Coordination – CES, CBP, Nationwide & Local Terminals

o ADD / CVD

o Other PGA requirements – FDA, DOT, EPA, USDA & others

· Knowledge of International Trade

· Experience coordinating recovery and delivery of goods to end users

· Demonstrable Customer Service Experience

· Great written and verbal communicator

· Intermediate Computer skills – Able to use Word, Excel, Outlook, online portals, etc.

o Able to learn new programs, or have experience in Magaya/ACELYNK

· Detail-oriented, organized and have the ability to effectively manage multiple priorities.

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