Job Description

TITLE: Dispatcher

LOCATION: Houston, TX

POSITION REPORTS TO: Director of Logistics

SCHEDULE: Night shift. 6pm-6am. 7-day schedule; must be able to work weekends and extended shifts, must have a flexible schedule.

COMPENSATION: Commensurate with experience

RESPONSIBILITIES

• Ensure a high level of service is maintained and delivery expectations are met, while maximizing efficiencies relative to customer needs
• Coordinate, schedule and dispatch drivers to appropriate locations according to orders, customer requests or specifications
• Ensure drivers arrive within scheduled timeframe as instructed by customer
• Identify priorities and utilize available resources effectively to meet these priorities
• Communicate effectively with customers, drivers, supervisors and co-workers, providing concise instruction or information
• Use effective listening skills to collect required information and escalate pertinent information
• Data entry and heavy volume of phone calls
• Confer with customers and/or other personnel to address questions, problems, and requests for service or equipment
• Assist drivers and keep coworkers informed of daily activities
• Other tasks and projects as assigned by manager

BASIC REQUIREMENTS

• Experience or Basic understanding of the fuel transportation industry
• Knowledge of transportation paperwork and terminology, D.O.T. regulations are highly preferred
• Team player who demonstrates fairness and concern for drivers while meeting and exceeding customer needs
• Must have strong mathematical skills with calculating percentages and mileage
• Locals only, must live within 60 miles of terminal
• Must have a flexible schedule, and be able to work nights and weekends
• Must be motivated, able to communicate effectively with co-workers and management and work well in a team environment
• Excellent organizational skills and a keen attention to detail, with the ability to multi-task and prioritize multiple deadlines
• Excellent data entry skills
• Stable past employment history
• Professional appearance and demeanor
• Proficient computer skills, including Microsoft programs

PREFERRED

• Dispatch Software Experience (Prefer Smartlogix)
• SAP experience
• Experience as a dispatcher in the fuel transportation industry

Sun Coast Resources, LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, gender identity, sexual orientation, status as a protected veteran, among other things, or status as a qualified individual with disability.

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