Job Description
For almost 30 years, Sentinel Offender Services has provided community based, offender-funded monitoring services across North America. Working with law enforcement, community corrections agencies and the court system, we provide customized offender management solutions that help to reduce recidivism and improve reentry success. These solutions combine electronic monitoring technology, alcohol and substance abuse testing and community-based offender management programs. The
Drug Testing Technician serves the Sentinel customer by 1) collecting urine samples from offenders involved in the Sentinel Offender Services Drug Testing Program, 2) ensuring chain-of custody procedures are followed, 3) serving as intake/reception staff, and 4) notifying supervising officer of participant non-compliance.
Job Expectations + Essential Functions •Collect urine samples from offenders involved in the Sentinel Drug Testing Program.
•Follow the proper chain-of-custody procedures to ensure admissibility in court.
•Adhere to proper safety requirements.
•Complete intake duties and baseline screens on all new participants.
•Input and maintain both electronic and hard-copy participant case files according to established procedures.
•Report to the Court or Department all program discrepancies according to established procedures.
•Enforce payment for services, screens and additional confirmation tests.
•Must maintain a strong working relationship between the Courts, the Department and our organization.
•Provide internal and external customer support.
•Perform other job related duties as required.
Requirements To perform the job successfully, an individual should demonstrate the following competencies:
•Problem Solving - Identifies and resolves problems in a timely manner.
•Customer Service - Manages difficult customer situations; Responds promptly to customer needs; Meets commitments.
•Teamwork - Balances team and individual responsibilities.
•Business Acumen - Understands business implications of decisions
•Ethics - Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
•Organizational Support - Follows policies and procedures and supports organization's goals and values.
•Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
•Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
•Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote and values.
•Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
•Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
•Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
•Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
•Dependability - Takes responsibility for own actions; Keeps commitments.
•Innovation -Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas
Education High school diploma or equivalent required. Associate's degree or equivalent preferred
Knowledge + Skills + Abilities •Must be able to communicate professionally with the Court, members of the Department, legal representatives, family members, Sentinel and program participants.
•Must possess the ability to function independently, have flexibility and the ability to work effectively with clients, co-workers and others.
•Must possess the ability to maintain confidentiality in regard to client information and records.
•Must possess general computer knowledge and word processing skills.
•Excellent communication skills.
•Professional appearance (grooming and dress consistent with desired company image).
•Above average knowledge of the criminal justice system.
•Good attitude (positive, proactive, team orientated, flexible).
•Planning and organizational skills (priority setting and time management)
•Ability to communicate with the customer to resolve issues while forwarding the development of Sentinel programs and technologies
Sentinel Offender Services is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Sentinel Offender Services management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs and general treatment during employment.
Job Tags
Local area, Flexible hours,