Job Description

Flight Instructors act as the expert and coach of body flight, passionately and enthusiastically. Instructors at iFLY Colorado Springs are responsible for promoting the sport of body flight through engaging instruction and overseeing that each customer receives a safe and thrilling experience.

Instructors will work directly for the Assistant General Manager/ Lead Trainer in developing policies and strategies that drive the goals of impeccable safety, high team member morale and world-class customer service.

Responsibilities include but are not limited to:

· Safety – Promote customer safety throughout their time in the wind tunnel and facility

· Service – Provide an amazing experience for all guests and visitors

· Sales – Engage guests on the benefits of return flights, high flights, additional time, and coaching.

· Available to be scheduled between 35 and 40 hours per week.

· Be open to working over 40 hours per week during peak business times, in a case-by-case manner agreed upon by the employee and management. (iFLY Colorado Springs takes the health and safety of both our employees and guests seriously. We recognize the physical nature of the instructor's position and will avoid, whenever possible, overtime hours for instructors.)

· Not working overtime hours without the approval of management.

· Meet and greet customers with world class customer service.

· Provide customers with engaging and interactive brief and de-brief training.

· Assist with gearing and de-gearing customers.

· Coach and encourage novice and advanced flyers of all ages.

· Manage the operation and functions of the vertical wind tunnel.

· Capture photos and videos of customers in-flight.

· Maintain the facility’s cleanliness.

· Support your teammates through a positive attitude and a willingness to assist wherever needed.

· Works with Point-of-Sale systems.

· Organize and enact the flight progression with all flyers while maintaining the best practices as stated within the IBA.

· Additional duties as required.

We trust that your knowledge, skills, and experience will be among our most valuable assets. Should you accept this job offer, per company policy you will be eligible to receive the following beginning on the first of the month after your start date

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