Job Description

Tico Coffee Roasters is a women owned boutique coffee roasting and tea company located in Campbell, CA. We direct import specialty coffees and the finest teas from producing countries around the world. Our coffees are hand roasted in small batches and teas are carefully curated guaranteeing product freshness and consistency. We deeply care about sustainability, high quality and social responsibility.

We are looking for a motivated barista to join our cafe in Downtown San Jose, California, who will be the first point of contact between Tico Coffee Roasters and our retail clients. This person is also responsible for developing a retention strategy that will yield positive long term returning customers. The ideal barista is someone who is passionate about coffee, food and creating incredible guest experiences grounded in respect, empathy, and recognition. Previous experience is not necessary, although it is a plus. Your personality and what you care about will make the difference.

Job duties:

• Great customer service with a friendly smile
• Demonstrate passion and enthusiasm for coffee
• Educate customers on all our products
• Maintain high quality and consistent product standards
• Look for the highest customer satisfaction
• Accurately process transaction in the POS System
• Cup and taste coffee regularly to maintain familiarity with product and quality standards
• Stay informed with new products and their attributes
• Communicate with other team members, management and production to resolve challenges and elevate service
• Create positive work environment
• Participate in training events which include cuppings, tastings, socials, and workshops
• Deliver impeccable hospitality to our guests and your fellow teammates
• Participate in team work to 'dial in' and serve a selection of delicious coffees in a variety of different brewing methods including but not limited to: espresso, pour over, and cold brew
• Expedite and serve delicious sweet and savory food created by our food partners
• Drink your and others' coffee and espresso drinks regularly to ensure quality, uphold our standards, and keep developing your coffee palate
• Support your team in keeping the cafe running smoothly and beautifully - these tasks may vary but can include washing dishes, clearing dishes, sweeping, dusting, mopping, cleaning and organizing condiment station, and taking out trash

Physical Demands

• Stand and walk-must be able to stand for shifts and move around in the trailer and warehouse
• Perform repetitive motion with the hands, wrists and forearms to operate espresso machinery
• Taste/Smell - ability to detect and perceive smell of coffee
• Talk/hear - frequently communicates with customers
• Carry weight, lift - lift up to 5 pounds frequently and up to 50 pounds occasionally
• Do periodic clean up during and at the end of your shift

Requirements:

• Must be 18 years old or older
• Must be positive, inspiring, respectful
• Passionate about coffee, people and creating hospitality and culinary experiences
• Ability to manage your own time effectively
• Great verbal and written communication skills and a desire to share accurately the message and mission of Tico Coffee Roasters to the potential customers, the current ones and the general public at all times
• Willingness to work on a flexible schedule and on weekends
• Existing Food Handler's Certification or certification within 30 days post hire

There is a 90 days trial period in which the applicant must demonstrate:

• Satisfactory internal orientation completion
• Understanding of the products and equipment offered to clients
• Effectively complete the assigned tasks in a timely manner

Benefits:

• One free 12 oz bag of coffee per month
• You may purchase company products (coffee, tea & wares) at employee discount prices
• In compliance with the California Sick Leave pay, paid sick leave accrues at the rate of one hour per every 30 hours worked, paid at the employee's regular wage rate. Accrual shall begin on the first day of employment.

We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job's requirements, our business's needs, and an applicant's qualifications. We do not tolerate discrimination or harassment of any kind-in the hiring process or in the workplace.

All applicants will be considered without regard of race, color, religion, sex, national origin or age.

Job Tags

Hourly pay, Trial period, Flexible hours, Shift work, Weekend work,

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