Job Description

Job Description

Harbour Lights Resort in Myrtle Beach is currently seeking a dynamic Front Office Night Manager to lead the daily operations at our 324-room resort's front desk. Located along the Intracoastal Waterway, just minutes from the surf, our resort is dedicated to providing exceptional service to our diverse clientele and offer a host of amenities, including a lazy river, 2 outdoor pools, and a leisure lake. Join us in delivering a unique and enriching experience to our guests and owners. 

Here's why you will love it here:

• Enjoy exceptional benefits, including comprehensive health care options, a Travel Discounts Program with Hilton resort rates worldwide, and an Employee Assistance Program that supports your well-being.
• Take advantage of numerous learning and advancement opportunities to fuel your professional growth.
• The company offers a Generous Paid Vacation Day Program that provides employees with ample time off to rest, recharge, and spend quality time with their loved ones. 
• Benefit from a company culture that values work-life balance and family-friendly benefits.

Main Responsibilities:

• Leads the front office team by creating a positive team environment. 
• Lead day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. 
• Assist in the daily maintenance of room inventory status.
• Be responsible for and determine the resolution of problems arising from owner/guest concerns with a commitment to satisfying every guest/owner. 
• Maintains a positive collaborative work environment between staff and management.
• May be required to perform other reasonable duties as requested by management.

Job Details:

• Our Front Desk operates seven days a week. The Front Office Manager will primarily work evening shifts (2:00 PM to 10:00 PM or 3:00 PM to 11:00 PM), including weekends and public holidays.
• Full time, year-round

What are we looking for:

• 3-5 years of Front Desk experience or related experience
• 2+ years of management or supervisory experience
• Ability to work evening shifts, holidays and weekends
• Prior cash handling and computer experience are required
• Ability to lead each field of the department independently
• Positive, outgoing personality
• Demonstrates excellence in service quality standards that affect guest satisfaction, responding to guests promptly and professionally. 

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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