Job Description

Job Overview

The Full Arch Dental Patient Care Administrator is responsible for ensuring seamless communication and operational efficiency between dental professionals, labs, and patients. This role serves as the bridge between oral healthcare providers and the internal dental lab team, focusing on high-quality product lifecycle management and customer satisfaction.

Key Responsibilities

1. Product Lifecycle Management
   • Oversee the end-to-end lifecycle of full-arch dental products, ensuring timely progress through the design, milling, and finishing phases.
   • Track and report the status of cases at each stage within the lab using internal systems and protocols.

1. Software Utilization

• Efficiently operate and manage case tracking through Magic Touch software.
• Maintain accurate digital records of case progress and dentist/surgeon interactions.

1. Doctor and Surgeon Onboarding

• Facilitate the onboarding process for dentists and oral surgeons into the lab's portal system.
• Provide technical support and training to ensure optimal use of the portal.

1. Internal Case Tracking

• Monitor cases internally, coordinating workflows between departments such as Exocad Design, milling, and finishing to meet deadlines and quality standards.
• Proactively identify and resolve potential bottlenecks or issues in the production pipeline.

1. Communication and Relationship Management

• Maintain constant communication with doctors and dental office staff to update them on case statuses, address inquiries, and provide guidance.
• Serve as the primary point of contact for escalations or concerns, ensuring all parties remain informed and aligned.

Skills and Qualifications

• Digital Workflow: Working knowledge of digital dentistry: ALL-ON-X Full-Arch restoration processes, digital impressions, intraoral scans, photogrammetry, CAD/CAM technology, and guided surgery.
• Technical Skills: Proficiency in Magic Touch software, familiarity with Exocad Design workflows, and an understanding of milling and finishing processes in dental labs.
• Communication: Exceptional written and verbal communication skills to manage relationships with medical professionals and lab technicians.
• Organizational Abilities: Strong multitasking and time management skills to handle case tracking and workflow coordination efficiently.
• Problem-solving: Ability to troubleshoot issues in product lifecycle stages and propose timely solutions.
• Customer Service Orientation: Dedicated to providing a positive and professional experience for all stakeholders.

Working Conditions

• Environment: Office-based with virtual or text chat-based communication with dentists and oral surgeons;
• Schedule: Full-time, with the flexibility needed to address urgent cases or escalations.

This role is pivotal in ensuring the seamless production and delivery of all-on-four/full-arch dental solutions while fostering strong professional relationships.

This company reserves the right to modify, interpret, or apply this job description in any way the company desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "at will." The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

JB Dental Lab is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on age, marital status, disability, gender identity, race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws. JB Dental Lab will consider for employment all qualified applicants.

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