Job Description

Our Client, a Clinical company, is looking for an HR Consultant for their Remote location. Responsibilities Responsible for handling incoming calls and cases from all levels of management, HR, Subject Matter Experts (SMEs) or employees with escalated issues. Provides advice and counsel to managers, HR, and employees to help resolve and address employee relations issues through analysis, application of policies and/or employment law, investigation, and research. Uses deep subject matter/functional expertise, influence and process skills to assist internal/external customers and stakeholders in identifying and meeting high priority needs while considering cultural and diversity implications. Performs assessments and listens to internal/external customers to understand and anticipate their needs and determine their priorities in the context of the overall enterprise. Jointly develops practical implementation plans to resolve ER issues that consider the overall culture/past practices of the organization with a goal to maintain a positive, engaged work environment. Proactively develops and maintains technical knowledge in employment law and HR/ER, remaining up-to-date on current trends and best practices. Adherence to internal and customer Service Level Agreement (SLA) and customer satisfaction Adherence to Standard Operating Procedures (SOPs) Proper case documentation and meeting assigned goals and objectives Works with ER/LR Leadership (Director, Manager and/or Sr. Consultants) or SMEs (i.e., Legal, Security) on escalated issues and other matters as required. Works with peers within the ACC and broader HR organization to continuously improve manager capability as well as ACC internal processes. Leads and/or participates on special projects or enterprise initiatives. Works with peers to develop internal SLAs and assists in holding peers accountable. Collaborates with other Centers of Expertise (COEs) to provide solutions as appropriate. Identifies Employee Relations/Labor Relations trends and communicates to ACC leadership as appropriate. Requirements At least 5 years of experience as a Project Manager. Experience working with projects within HR and across multiple work streams. Why Should You Apply? Health Benefits Referral Program Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr ICONMA

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