Job Description

Description Under manager's supervision, performs routine library customer service functions and tasks within the Detroit Public Library (DPL) including greeting customers, assisting with routine circulation activities, entering and retrieving data from automated systems, and assisting library users. Examples of Duties

• Sorting and shelving books.
• Receives and processes new materials such as books, DVDs, video games, audiobooks, magazines, and newspapers; repairs DVD cases; maintains damaged or missing library materials; conducts interlibrary loan searches and retrieves all loan request forms from Library departments; makes minor repairs to worn and damaged books; discards library materials and assists with preparations for book sales.
• Operates office equipment including copiers, laminating machines, printers, and faxes; laminates forms and books; may assist in scheduling computer classes; and provides general information, department locations and current library events information.
• Provides support to the assigned Library supervisor on matters as directed.
• Performs other duties as assigned or required.
• Greets customers, answers and routes phone calls to appropriate locations.
• Assists in processing and cataloging books, magazines, newspapers, audio and video materials; and maintains computer usage tallies in the DPL computer system.
• May process, sort, and deliver incoming and outgoing mail and cleans and sanitizes computers.
• Assists with special programs; contact references and schedules to customers wanting to attend the program; compiles program packets.

• Community College Student
• High School Diploma / GED, High School Student (must be 14 years or older and have a permit to work) and six months clerical experience that involves customer service; preferably using automated computer tracking and software systems.

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