Job Description

Job Description

Job Description

In the role of an Advanced Care Provider (Physician Assistant or Nurse Practitioner) on our Virtual Care team, your role as a concierge clinician is to be there for patients in a members-only environment, when they need us most.

You will work rotating shifts on our Aftercare and Triage services providing guided care to our members. Our Aftercare team is responsible for post-visit follow up medical care and management for patients seen in our clinics, on a house call or via telemedicine that needed urgent care. Our Triage team is responsible for telehealth consults, and responding to our members' clinical inquiries that may arrive via email, text or phone call, utilizing our proprietary Navigator platform.

Responsibilities

1. Triage

• Triage incoming patients needs, assess their concerns and determine the best course of action including where their care should best be delivered - a Sollis center, virtually or via a requested house call visit.
• Review medical inquiries from Sollis patients that arrive via email, text or phone, monitor navigator tasks and respond in a timely manner. Ensure appropriate documentation in our EHR.
• Perform a telehealth/video consult or in-person evaluation by evaluating symptoms, prescribing medications, order labs and imaging as needed.
• Provide care for patients in clinic, when requested.

2. Aftercare

• Follow up with patients after they have been seen by a Sollis Health provider to assess their condition and determine if they need any additional care.
• Follow up on send-out labs, imaging reports, monitor portals and navigator tasks.
• Document clinical evaluation and treatment plans in Sollis' EHR
• Assist patients with hospital admissions and transfers, as needed.
• Interface with the patient's PCP or Specialist, or SH Medical Partners to discuss your assessment and plan and to coordinate follow up care after a Sollis encounter.
• Work closely with your leader, Regional Medical Directors and other clinical team members to provide a comprehensive treatment plan and quality care.
• Provide concierge level of care and customer service, aligned with Sollis Health Mission and Values.
• Performs related duties as requested.

Qualifications

We believe extraordinary people come from a variety of backgrounds, but ideally, we would expect that you have:

• Bachelor's Degree, required. Graduate of an accredited PA or NP program, required. If NP, RN degree required
• 3+ years of Physician Assistant or Nurse Practitioner experience in emergency medicine
• Virtual care experience a strong plus
• DEA license required
• NCCPA or Family Nurse Practitioner certification required

Skills: To be successful in this role, candidates will demonstrate the following:

• Have outstanding customer service skills and a high level of professionalism
• Strong clinical skills
• Tech-forward and process oriented, with a goal of making patient care more efficient
• Ability to be adaptable and work in a fluid, multitasking environment
• Strong process and organizational skills
• Superb technical skills, including phlebotomy, peripheral IV placement, medication administration
• The ability to problem-solve and think outside of the box
• Be comfortable interfacing with five-star clientele

Range: $93,600-$109,824 per year

This is the anticipated rate/range Sollis Health reasonably expects to pay candidates for this position nationally. Sollis Health is a multi-state employer and this rate/range may not reflect the pay for positions that are performed solely in localities outside of this location. Actual pay is dependent on several factors that may include but are not limited to years of experience within the job, years of experience within the required industry, location, education, etc.

About Sollis Health

Sollis Health is the first and only medical membership that's on-demand 24/7, 365. We live up to the concierge promise: with just one call, our members experience unparalleled care and follow-up on their schedule and their terms.

Our members never wonder if it's a "real" emergency. They simply call Sollis for immediate access to ER-trained medical teams, on-site labs and imaging, expedited specialist appointments, and care navigation that's all under one roof. With unlimited 24/7 virtual and in-person support from locations in Manhattan, the Hamptons, Los Angeles, South Florida, and San Francisco, Sollis puts our members in first class by handling all medical issues—big or small—with expert concierge care anytime, anywhere.

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