Job Description
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Overview Position Title: Sr. Business Process Analyst (Salesforce CPQ)
Duration: 6+ Months Contract (High possibility of extension)
Pay Range: $75 to $83/hour on W2
This position is on W2 only.
Note from Manager:
- Zuora experience is mandatory, experience should be clearly reflected in the candidate’s work experience, not only in skills.
- Looking for someone with strong hands-on subscription experience.
Job Description As a vital team member, you will be responsible for identifying the areas of improvement in our current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures.
Additionally, you will conduct process audits and performance assessments to ensure the effectiveness of the new processes and provide training and support to the team members, to ensure that the best practices are followed.
Objective Analyzing current business processes, workflows and procedures to identify areas for improvement.
Developing and implementing optimized processes and procedures to enhance efficiency, productivity and customer satisfaction.
Collaborating with stakeholders to design and execute new Quote to Cash products aligned with organizational goals.
Monitoring and evaluating the effectiveness of implemented features, measuring key performance indicators and making necessary adjustments for continuous improvement.
Stay updated on industry trends, emerging technologies and process improvement methodologies.
Responsibilities Help drive the roadmap for business process automation related to subscription functions; Quote to Cash.
Plans, implements and monitors business process changes for projects
Assists in making business decisions relating to system implementation, modification, maintenance, etc.
Analyze complex business problems relating to end-to-end processes involving CPQ, Subscription Management, Entitlement Management, ERP.
Collaborate closely with IT Architects and product management to define and implement effective and efficient solutions to help scale the business.
Assume a hands-on role in testing solutions, identifying issues, validating solution meets specification and communicate to team members.
Presents analyses, solutions and business cases to senior management
Coordinates with cross-functional team to develop business process requirements
Qualifications 10+ years of experience in process analyst role, including substantial experience in Enterprise Applications (eg. eCommerce, Salesforce, ERP, Zuora etc.)
Strong knowledge in enterprise CRM, CPQ, Order to Cash, SaaS / Cloud applications, with an enthusiasm to gain and apply new knowledge.
Familiarity with process mapping and modeling techniques.
Good understanding of business processes including CPQ, eCommerce, Contract, Subscription, ERP, Entitlement and Fulfillment systems.
Education: Bachelor’s degree in business administration, management or a related field
Strong analytical skills with the ability to collect, study and interpret complex data.
Ability to manage and perform multiple complex tasks as part of the daily work assignment.
Systems / Tools:
Google Workplace (Gmail, Sheets, Docs, Slides, calendar)
MSFT Office Application Suite
SFDC CPQ, Contracts and CRM modules
Strong communication and presentation skills to effectively communicate process changes and recommendations to stakeholders at all levels.
Seniority level Mid-Senior level
Employment type Contract
Job function Analyst
Industries IT Services and IT Consulting and Information Services
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Job Tags
Contract work, Work experience placement, Work at office,