Job Description

Job Description

Job Description

PRIVATE EVENTS ASSOCIATE

Maymont is a 100-acre historic estate and park, located in Richmond, Virginia, with many unique experiences for all to enjoy, including the historic Maymont Mansion, The Robins Nature Center, arboretum, formal gardens, and habitats for native Virginia wildlife and farm animals. Since 1975, Maymont has been maintained and operated by the nonprofit Maymont Foundation, committed to creating experiences that delight, educate and inspire its guests.

The Maymont Foundation is seeking a part-time Private Events Associate to work with Maymont's Events team to create a positive and memorable experience for community events and private rental clients. The ideal candidate will have excellent customer service skills and the drive to ensure an enjoyable environment for all rental clients and Maymont guests. Private Events Associates must have availability to work Bier Garden (September 20-21), Garden Glow (October 15 - Nov 9), and Merry Market(December 6-7). This position reports to the Event Operations Manager.

Essential Functions:

• Provide venue support for various private rental events such as wedding ceremonies, receptions, corporate outings, baby showers, holiday and birthday parties.
• Opening and closing of venues, confirming that venues are clean and properly prepared ahead of client arrival
• Act as day-of Venue Point of Contact for rental clients. This includes providing exceptional customer service, supporting A/V set-up and troubleshooting, and coordinating with Manager and/or Park Operations to address venue issues that arise during rentals
• Recognize and respond to needs and emergencies as they arise
• Be familiar with Maymont's venues and rental packages rules and policies
• Solve on the job issues by using effective critical thinking and decision-making skills
• Address client concerns in a friendly and courteous manner
• Provide event feedback and identify common problems and solutions
• Support organization-wide events and programs with flexibility to work early mornings, nights and weekends
• Assist with other duties and tasks as assigned

Education and Experience:

• High school diploma or GED
• Customer service in events, hospitality, or similar guest-facing environment

Competencies:

• Excellent customer service skills
• Ability to professionally and courteously communicate during fast-paced and high-demand situations
• Demonstrated ability to collaborate within and across teams
• Ability to work flexible shifts including nights, weekends, special events and holidays. Weekday availability is desired but not required
• Basic computer competency required (MS Office, web-based software)
• Flexibility and creativity
• Ability to pass a background check
• Valid driver's license required with reliable transportation to/from Maymont

Physical Demands:

• Frequent sitting, standing, walking and talking for extended periods
• Frequent climbing, bending, stooping and lifting up to 50 lbs.
• Ability to work inside and outside in all weather conditions
• Specific vision abilities required by the job include close vision, distance vision, depth perception, and the ability to adjust focus

FLSA Status: Part-Time, Hourly

** Ability to pass a background check needed

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