Job Description

Job Description

Job Description

Are you a meticulous problem-solver with a knack for wearing multiple hats and a passion for delivering "white glove" customer service? Polk Mechanical Company is on the hunt for a dedicated Billing Coordinator to become an indispensable part of our rapidly expanding Service team in the DFW & Houston metroplexes.

At Polk Mechanical, we're not just growing—we're setting new industry benchmarks through a reputation for high performance and outstanding service. For 13 years, we've consistently exceeded expectations, and as we continue to reach new milestones, we're building a team of exceptional talent.

As a Service Project Supervisor, you'll provide crucial support to our talented service technicians while ensuring our customers receive nothing less than flawless, detail-oriented service. If you thrive in a dynamic environment, possess an eagle eye for accuracy, and love being the go-to person for solutions, you'll fit right in. Come be a part of our success story and help us continue to raise the bar for excellence!

What You'll Do:

• Customer & Team Communication: Generating service calls, managing billing for all service projects, and overseeing the purchase management process. You'll be the primary point of contact via email for customers, vendors, and our service technician team, working closely with Service Managers.
• Billing & Purchase Management: Streamlining the execution of purchase orders and ensuring accurate, timely billing for all service projects.
• Problem-Solving & Prioritization: Expertly handling shifting priorities, diverse client needs, and evolving project specifications. You'll creatively solve problems, adapt quickly to changing directions, and prioritize tasks to meet goals effectively.
• Ensuring Customer Satisfaction: Promptly following up with customers and maintaining our high standards of quality customer service.

Who You Are:

• Front-Line Communication Excellence: Exceptional verbal and written communication skills to effectively interact with a wide range of individuals, from customers to technicians and management.
• Customer-Centric Mindset : A genuine passion for delivering outstanding customer service and a proactive approach to addressing client needs.
• Adaptability & Resilience: The ability to thrive in a high-volume, dynamic work environment, juggling multiple tasks simultaneously without compromising accuracy or efficiency.
• Organizational & Detail-Oriented: A meticulous approach to managing details, maintaining organization, and ensuring numerical accuracy within precise limits and standards.
• Self-Motivation: A drive to take initiative, think creatively, and independently manage responsibilities.

Our Environment:

You'll be part of a fast-growing, multi-location team that values diversity and collaboration. We embrace a dynamic pace where quick turnarounds are essential to meet constantly changing targets and client needs.

If you're excited by the challenge of this pivotal Service Billing role and ready to join a team that's setting new milestones, send us your resume!

Benefits:

• Vacation
• Paid Holidays
• Career Advancement & Training Opportunities
• Vehicle Allowance
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K
• Life Insurance
• Disability Insurance

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