Job Description

• As a Transition Program Manager (Managed Service Provider-MSP) from BST/EST Time Zone and specializing in MSP transition projects, you will work in conjunction with the Transition Manager, MSP Transition Leader and advisory services team to ensure the successful execution of the transition project from one Managed Service Provider (MSP) to another. Your primary focus will be to partner with MSP Transition Leader on the overall coordination, planning, and execution of the project, working closely with cross-functional teams and stakeholders to ensure smooth transition without service degradation and support Transition manager in ensuring preparation and readiness of new MSP to fulfill contractual obligations.
• The ideal candidate for the Transition PM role must possess a strong background in project management, especially in IT transitions, demonstrated through proven experience. This includes essential skills in MSP coordination, stakeholder communication, risk management, quality assurance, resource management, documentation and reporting, and IT service management. A Bachelor's degree in project management, business administration, or a related field is mandatory, along with proficiency in project management tools and methodologies, specifically the ITIL framework. Experience in vendor management, KPI monitoring, strategic planning, and the ability to collaborate effectively in a team-oriented environment while adhering to strict deadlines is also required. The candidate should excel in interpersonal and communication skills, ensuring clear and effective liaising across various project stages and with all stakeholders.
• While not mandatory, additional qualifications that would greatly benefit the candidate include experience with Agile and DevOps practices, which suggest a modern and adaptable approach to project management. Familiarity with cross-functional team leadership and formal team leadership experience would indicate a strong capability in managing diverse groups and leading projects to success. Skills in change management, high-pressure environment adaptability, customer service orientation, and research and analytical capabilities would further enhance the candidate's profile, demonstrating a versatile and comprehensive approach to tackling complex project challenges. Experience in technical specification analysis, although not explicitly required, would be advantageous in ensuring the effective translation of technical requirements into actionable project plans.

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