Job Description

Virginia State Police (VSP) is looking for a Senior Business Systems Analyst with 6+years of experience to lead projects related to the creation and management of Okta user profiles and related workflows and interfaces for multiple VSP projects and performs user administration of Okta user profiles including user-groups and organizations; manages Okta user re-certification processes to ensure user lists are accurate. The incumbent will perform complex business analysis and technical tasks such as project planning, process improvement, writing requirements, system design, data analysis, interface analysis, and system rollout. Focus is to assist with the development of an Okta Customer Identity and Access Management (CIAM) solution. The incumbent will serve as the Team Leader for an Okta user profile management team. VSP's Okta solution is integrated with DocuSign eSignature forms and workflows, and the incumbent will create DocuSign forms, workflows and interfaces to automate the management of user profiles. The incumbent will work with the VSP Information Security Officer (ISO) and VITA to develop new Okta user administration processes and forms. These duties involve the following: Leads the overall review, analysis and evaluation of current business systems; analyzes, recommends and implements process improvements; creates and evaluates user requirements and system needs; elicits requirements using various elicitation techniques such as Brainstorming, Data Mining, Document Analysis, and Interviews with users; produces requirements artifacts such as Field Definition Matrix, Business Rules, Interface requirements; performs gap analysis on existing requirements in conjunction with current business needs; contributes to and drives a collaborative effort to support organizational change management; facilitates risk analysis; participates in the creation and subsequent reviews of project test plans; leads all final user acceptance efforts with business stakeholders; defines roles and access rights needed for applications; represents VSP's interests with vendors and collaborates with them to help meet project needs; creates training materials and provides end-user training. Candidates for this position are required to have experience developing DocuSign eSignature forms and workflows, including experience customizing form behaviors using JavaScript. Also, candidates for this position should possess strong leadership skills, strong organization, administrative, analytical, problem solving and interpersonal skills; be self-motivated and able to develop rapport and positive working relationships with coworkers and the agency at large; be proficient in Organizational Change Management; have prior experience implementing cloud-hosted Software As A Service (SaaS) solutions; have an understanding of business analysis concepts such as identifying and interpreting risk assessments; be able to produce requirement related artifacts such as test cases, requirements traceability matrix, business rules, interface requirements, use cases, activity diagrams, error validations and role based system profiles; be able to manage security access and user profile management; be able to work collaboratively with various groups within VSP and VSP vendors to ensure requirements are vetted and documented; be able to analyze functional/nonfunctional system requirements; be able to re-engineer business processes; be able to identify how new applications and business processes will integrate with or replace existing business processes; possess excellent communication skills in English and the ability to communicate with internal customers in nontechnical terms; be proficient with Microsoft Products (Word, Excel, Visio, PowerPoint); be proficient in creating business and system requirements. Candidates should highlight any experience related to Okta user profile administration and working on criminal justice projects. The incumbent must work full-time onsite at VSP headquarters, North Chesterfield.

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