Job Description

**Job Title: Chat Support / Live Chat Support Specialist / Customer Service Representative / Technical Support Remote Work from Home****Job Type: Full-time****Location: Remote****Salary: $30.00 to $42.00 per hour****Job Overview:**Are you passionate about providing exceptional customer service and technical support? Are you a great communicator who excels in resolving customer issues efficiently and effectively? Audacy is seeking a Chat Support / Live Chat Support Specialist / Customer Service Representative / Technical Support professional to join our remote team. In this role, you will be responsible for providing top-notch customer service and technical support through chat and live chat channels. **Responsibilities:**- Respond to customer inquiries and issues promptly and professionally via chat and live chat platforms- Provide technical support and troubleshooting assistance for customers experiencing software or hardware issues- Assist customers with account management and billing inquiries- Escalate complex issues to appropriate teams for further resolution- Maintain accurate records of customer interactions and transactions- Collaborate with team members to improve processes and enhance the customer experience**Requirements:**- Proven experience in customer service, technical support, or a related field- Excellent communication skills, both written and verbal- Strong problem-solving abilities and attention to detail- Ability to multitask and prioritize in a fast-paced environment- Proficiency with chat and live chat platforms- High-speed internet connection and a quiet workspace for remote work*Audacy is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. As a company policy, we do not inquire about criminal backgrounds.*If you are a customer service enthusiast with a knack for technical troubleshooting, we would love to hear from you! Join Audacy and make a difference in the lives of our customers every day. Apply now!
recblid 97r67uujq4gtaz1c3h6u1xhbh4ez3r

Audacy

Job Tags

Remote job, Hourly pay, Full time,

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