Entry Level Service Desk Analyst : Dallas, TX (Onsite) : W2-$20/hr Job at InfiCare Technologies, Dallas, TX

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  • InfiCare Technologies
  • Dallas, TX

Job Description

Job Description

Job Description

Service Desk Analyst

Location : Dallas, TX (5 Days onsite)

Duration : 6+ Months contract

Rate : $20/hr on W2 without benefits

Job Description:

  • Own end to end responsibility to progress each ticket logged onto Customer's ServiceNow for any resolver group, irrespective of geography, application or support area.
  • Tickets will be managed by priorities and determined by Customer specific business impact, with the Service Desk operative providing regular end-user updates and escalating within any resolver groups, Customer team or vendors to ensure visibility of any potential failures to resolve issues to the satisfaction of the End User.
  • Each associated Service Desk operative will be familiar with Customer business imperatives, technologies and support processes. They will be responsible for progressing to completion.
  • Troubleshoot, diagnose and analyze the issues and implement corrective solutions related to Laptops/ desktops/ mobiles and peripherals.
  • Utilize LogMeIn remote desktop tool to facilitate troubleshooting efforts with Customer users
  • Document the activities, situational facts, communication, troubleshooting and update the knowledge base during troubleshooting activities.
  • IMACD activities, training and job-aids for new users
  • Vendor coordination with third-party firm to manage the Asset Management lifecycle.
  • Desktop / laptop / phones / tablet OS to support - MAC, PC, IOS, Android
  • Provide basic level knowledge to users on hardware & software usage including onboarding orientations.

Job Tags

Contract work, Remote job,

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